Pro Home Advisers

Last updated: May 28, 2026

Pro Home Advisers ("we", "our", or "us") operates a property management platform for residential properties in South Florida. This Privacy Policy explains how we collect, use, and protect information when you use our services, including our WhatsApp Business messaging integration.

1. Information We Collect

We collect the following types of information:

• Contact information: Name, email address, phone number
• Property information: Unit number, lease dates, rent amount
• Payment information: Payment history, amounts, methods (no credit card data is stored)
• Communication data: Messages sent via WhatsApp, email, or SMS through our platform
• Account credentials: Email and encrypted password for portal access

2. How We Use Your Information

We use the information we collect to:

• Manage your tenancy or property ownership records
• Send rent reminders, payment confirmations, and maintenance updates via WhatsApp and email
• Process and track rent payments and expenses
• Generate owner statements and financial reports
• Respond to maintenance requests and work orders
• Comply with legal obligations

3. WhatsApp Messaging

Our platform uses the Meta WhatsApp Business API to send automated notifications including:

• Rent payment reminders and confirmations
• Maintenance request updates
• Lease renewal notices
• General property management communications

By providing your phone number, you consent to receive WhatsApp messages from Pro Home Advisers. You may opt out at any time by contacting us.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Supabase (database), Meta (WhatsApp), Mailjet (email), Twilio (SMS) — only as needed to provide our services
• Property owners: Tenant payment status and contact information as part of property management
• Legal authorities: When required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted database storage, authentication-protected portals, and role-based access controls.

6. Data Retention

We retain your information for as long as you have an active tenancy or ownership relationship with us, plus any period required by applicable law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our portal.

9. Contact Us